Shipping & Return Policy

US Shipping

Your order will be processed and dispatched within 2 business days (excluding weekends and public holidays). Once your order is shipped, you will receive a tracking number by email. 

Please note, Parekh Bugbee pieces are shipped directly from the vendor, and will ship separately from any other items purchased in the same order. All Parekh Bugbee items ship by USPS, with a delivery time between 2-8 business days.

Delivery time for all other items (excluding Parekh Bugbee pieces) is on average between 1-3 business days, although shipping times may vary.

We are unable to ship to PO box and military addresses at this time. 

 

Canada Shipping

We are excited to offer shipping to Canada! Delivery time is between 11-20 business days, and international customers are responsible for all customs, duties, and taxes. All international orders are final.

 

 

Returns

Please do consider the environment as returns add to our collective carbon footprint. You can always email us at info@shaicollective.com with questions prior to purchase.

All return requests for eligible items from US purchases must be sent within 7 days of delivery to be accommodated. You will be refunded the amount of the item(s) returned, minus a shipping fee.

Please note, Parekh Bugbee pieces are not eligible for refunds, only store credit. Each piece is carefully inspected before it is lovingly packaged and sent on its way. 

The Artisan Touch

We take pride in the beautiful variations that result from the hand-crafted nature of our products. Items may slightly vary from the product images shown, however the quality and overall look of your piece(s) will be unaffected. It is these slight differences that add value as they reflect the mark of the maker and ensure each piece is unique.